Clients of a dental clinic have different attitudes and behaviors. In Calgary dental clinics, oral surgeon assistants face different patient behaviors.  Some are kind while others are angry, disappointed and the worst is, some are even out of control. Since customers are always right, dental assistants should always be composed; cool, calm and collected. They should not react negatively but rather find the reasons why the clients react that way.  Dental assistant should be patient enough and look at each people positively.  In this way, the clinic where he is working would develop a reputation of dealing with customers in a friendly manner.